Character: Elsie Hughes
(played by Phyllis Logan)
Mrs. Hughes is the head housekeeper of Downton Abbey, being in charge of all the female servants. She is a strict but fair woman who rose from being a country girl to her current position. She sometimes wonders what life would have been like had she married her farmer suitor Joe Burns, whom she rejected in favor of her career. She shows a strong inclination to look after the underdogs, such as Bates, William and Ethel.