Character: Anna May Bates
(played by Joanne Froggatt)
Anna Bates (nee Smith) is the head housemaid at Downton Abbey. She is a loyal and kind woman, well liked by her fellow servants and employers alike. She is much trusted and influential with the family, keeping Mary’s secret about Pamuk’s death and influencing Sybil to come back to the Abbey and tell her parents of her feelings for Branson. She is in love with John Bates and finally marries him the day before he is arrested for his first wife’s murder.